I know I am getting older, but I swear that people mumble more than ever. Even major companies have hired mumblers and fast talkers.
I can remember my grade school days when we would have a ringing telephone brought into our classroom and we were taught basic telephone manners. The first two persons at the front row of the class would answer the phone when it rang and practiced talking to each other. One of the first rules we learned was to speak clearly and distinctly. Those days are gone.
This is how a recent call that I had made to a major business went for me. I dialed the number and the line was answered by a young lady " thank youfr cllng dl;sj X??! my name s Tabrennaisc". I said "hi, my name is Clifford, what is your name again?" "Tabrennaisc". I then asked if Mr. Smith was in and the answer I got was " no he's nt n rt nw dnkf ofofl!!XX(!:!:!"
Well, needless to say I didn't understand a word she said, but I accepted the fact she was probably trying to tell me Mr. Smith wasn't in. I have finally gotten old and bold enough to tell people to simply slow down and talk more distinctly to me.
I love going to the local fast food places that have the drive through windows. "Thank you for coming to Happy Burger home of the Mango Whopper complete with fries drink and a snack for only $2.99 or you can giant size it for only 22 cents can I take your order please and don't forget to sign up for our free drawing to Never Never Land can I upsize that drink and can I offer you ten free tickets to the car show here in town for only $4.99 along with complementary salt and pepper shakers to remember your trip?"
Did you notice there are no commas, no periods and no opportunity for pause in the above paragraph? By the time they get through with the spill I have already forgotten what I even stopped in for! I refuse to believe my hearing is getting THAT bad. I really believe people mumble more. They mumble on the phone, they mumble when they speak in person and TV and big screen movies are made by mumblers too!
My wife and I own an insurance agency. That is my REAL job. We do our best to answer the phone with slow and distinct words. Typically I will say "Parker Insurance this is Clifford can I help you?" I say it slowly and clearly. One day many years ago the phone rang and I answered it in my normal fashion as mentioned. The woman on the other end chuckled and said "oh, Parker Insurance Ok. Do ya'll do female exams?" I was stunned! I said "ma’am, this is an insurance office" She must not have heard me because she again said "Oh, ok, well do you do them?" Again I was shocked and I said "mam, this is an INSURANCE OFFICE. No, we do not do pap smears" and then she thanked me and hung up! I know I didn't mumble! I know I spoke loud enough! This was simply a case where this lady didn't listen!
People sometimes forget to remember that they know what they are saying but they forget the fact the person they are talking to has no idea what their brain is thinking.
A case in point happened to me many, many years ago. I used to deal with an out of state company named Policy Management Services Corporation. The acronym they used was PMSC.
I placed a call to them and the lady answered and said the following, "This is Karen with PMS." I was stunned! I chuckled and ask her if she realized what she had just said. She said "yes, this is Karen with PMS". I chuckled again and said "Karen do you really know what you are saying?” She was confused and she informed me right away she knew what she was saying! I chuckled again and told her I appreciate her taking my call, but I couldn't help her with her condition. She got upset, but she put my call through anyway.
I'm just glad she didn't mumble.